1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and billing/shipping address
• Payment information (processed securely by our payment partners — we do not store card details)
• Account credentials (username and encrypted password)
• Order history and preferences
• Communications you send us (support queries, reviews)

We also automatically collect certain information when you use our site:

• Device information (browser type, operating system, IP address)
• Usage data (pages viewed, time spent, referring URLs)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment processing and shipping
• Create and manage your account
• Send order confirmations, invoices, and shipping notifications
• Respond to your queries and provide customer support
• Send promotional emails and offers (you may opt out anytime)
• Improve our website, products, and services
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations

3. Payment Processing

All payments on our platform are processed through Cashfree Payments and Razorpay, which are PCI-DSS compliant payment gateways. We do not store your credit/debit card numbers or bank account details on our servers. Your financial information is encrypted and handled entirely by our payment partners.

For Cash on Delivery (COD) orders, a delivery charge is collected online via our payment gateway; the product amount is paid to the delivery executive upon receipt.

4. Sharing Your Information

We may share your information with:

• Payment processors (Cashfree, Razorpay) to complete transactions
• Logistics partners to deliver your orders (name, address, phone)
• Analytics providers (aggregated, anonymised data only)
• Law enforcement or government authorities when required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 7 years for tax and accounting compliance. You may request deletion of your account data by contacting us.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: