1. Return Eligibility

All return or complaint requests must be raised within 36 hours of delivery.

Returns are accepted only in the following cases:

• Wrong product received
• Damaged product received

We take the utmost care to maintain the quality of every product and to ensure that your order reaches you in the best possible condition.

Please note: any return or complaint raised after the specified timeline cannot be accepted.

2. Unboxing Video Requirement

A clear and continuous unboxing video is mandatory for raising a claim regarding:

• Missing items
• Wrong product received
• Damaged product received

The video must be recorded from start to finish without any cuts or editing, beginning from the moment you open the outer packaging.

If the parcel appears damaged or tampered with on delivery, the unboxing video also allows us to raise the issue with our courier partner on your behalf.

3. Refunds — Store Credit

For eligible returns, only store credit will be provided. We do not offer direct bank refunds.

4. Return Process

To initiate a return, contact us on Instagram at @uniquedressup.inn.

Our team will review your request and, once approved, arrange a return pickup wherever the service is available.

• A maximum of 2 pickup attempts will be made
• If your PIN code is in a non-serviceable pickup area, you will need to self-ship the product to our warehouse

5. Exchange Policy — Size Issues

We understand that choosing the right size online can sometimes be difficult. Size exchanges are available if you need a different size.

To initiate an exchange, DM us on Instagram at @uniquedressup.inn with your order details.

A ₹200 charge applies towards round-trip courier handling, including pickup and re-delivery. This charge is collected towards logistics services and is not retained by The Unique Dressup. As an affordable fashion brand operating with tight margins, we currently do not offer free size exchanges.

Once we receive the returned product it undergoes a quality check. If it meets our exchange conditions, your requested size is dispatched.

Products showing signs of wear, use, washing, alteration, stains, or customer-caused damage are not eligible for exchange.

6. Exchange Pick-Up Charges

• ₹200 for the exchange of up to 2 products in a single pickup
• ₹50 additional for every extra product included in the same exchange request
• No return or exchange fee is charged if the exchange is due to a wrong or damaged product received from our end

7. Contact Us

For all return and exchange queries, please reach out to us on Instagram:

Thank you for shopping with us.